Support
Need a hand?
Answers to the most common questions are below. If yours isn't here, write to us — a real person replies.
Get in touch
Privacy and data requests
Deletion, correction and data-protection requests go to the same address — just put “data request” in the subject line:
hello@freshit.appResponse time
We usually reply within 1–2 business days. We're a one-person team — thanks for your patience.
Frequently asked questions
How does freshIt work?
You scan your grocery receipt with your phone. freshIt reads the items, estimates a use-by date for each one and adds them to your pantry, then reminds you before they spoil.
Is my receipt photo stored?
No. The receipt image is processed only to extract the items and is deleted without being stored. Only item names, quantities and dates stay in your pantry.
The scan misread an item — what do I do?
On the receipt review screen you can edit every line, add items and remove them. If a date estimate looks wrong, tap the item and set the use-by date yourself.
What's included in the free version?
Receipt scanning, pantry tracking and expiry reminders work in the free version. Premium unlocks extras such as unlimited scans, an ad-free experience and advanced stats.
How do I cancel my subscription?
Subscriptions are managed by the App Store or Google Play. On iPhone: Settings → your Apple Account → Subscriptions → freshIt → Cancel Subscription. On Android: Play Store → profile → Payments & subscriptions → Subscriptions → freshIt. Cancellation takes effect at the end of the current period; premium stays active until then.
Can I get a refund?
Payments are collected by the App Store and Google Play, so refunds are requested there: reportaproblem.apple.com for Apple, or your order history in the Play Store for Google. If you get stuck, write to us and we'll help.
I'm not getting notifications — why?
First check that notification permission is enabled for freshIt in your phone settings. In the app's Settings screen you can also choose the reminder time and how many days ahead you want to be warned. Focus / Do Not Disturb modes can delay notifications too.
How do I delete my account and data?
You can delete your data from the Settings screen in the app. You can also just email hello@freshit.app — we delete everything tied to your account as soon as we receive the request.
Which devices are supported?
freshIt runs on iPhone and Android phones, with a Turkish and English interface.
Legal documents
Read how we handle your data and the terms of the service.